Este documento se ofrece en inglés. La versión en inglés es la versión vinculante.
You can ask ReplyAtlas to delete the data we hold about you and the Instagram accounts you connected. You have three options.
Option 1 — Disconnect (instant)
From the ReplyAtlas app, go to Settings → Connected Instagram accounts and click Disconnect. The Instagram access token is immediately invalidated and the account is marked inactive. No new DMs will be sent on your behalf.
Option 2 — Revoke from Instagram
Open Instagram and go to Settings → Apps and websites, find ReplyAtlas, and remove it. Instagram will then send a deauthorization callback to us; we receive the request, scrub the encrypted token, and mark the account inactive.
Option 3 — Full account deletion
To delete your ReplyAtlas account entirely (the user record, all connected Instagram accounts, every automation, and all DM logs), email support@replyatlas.com from the email registered on your account, with the subject “Data deletion request”. We will confirm receipt within 5 business days and complete the deletion within 30 days.
What we delete
- Your ReplyAtlas user record (name, email, password hash).
- Connected Instagram accounts including the encrypted access tokens.
- Automations and their templates.
- DM logs and lead records associated with your account.
- Operational logs are retained up to 30 days for security purposes, then deleted automatically.
What we keep
We retain billing records (invoices, transactions) where required by tax law, typically for 7 years, and a record that a deletion request was honoured (so we can prove we processed it).
Tracking your request
If your deletion was triggered by Meta’s data deletion callback, we returned a confirmation_code. You can check status by appending it to this URL like: /data-deletion?code=del_xxxxxxxxx.