Dokumen ini disediakan dalam bahasa Inggris. Versi bahasa Inggris adalah versi yang mengikat secara hukum.
This Refund Policy explains when and how ReplyAtlas issues refunds for paid subscriptions to our service. It applies in addition to our Terms of Service and is incorporated by reference into them.
1. Our promise — 7-day money-back guarantee
If you upgrade to a paid plan (Growth, Pro, or Pro+) for the first time and decide within 7 calendar days of your first charge that ReplyAtlas isn’t the right fit, we will refund the full amount of that charge. No questions, no friction.
The 7-day window applies to your first upgrade only. It does not reset on subsequent renewal charges, plan changes, or after a downgrade-and-re-upgrade cycle.
2. After the 7-day window
Once the 7-day window has passed, fees already paid are non-refundable, including for the unused portion of the current billing cycle. You can cancel any time from Settings → Billing; the cancellation takes effect at the end of the current cycle and you will not be charged again. Your plan stays active until the cycle ends.
This means: if you signed up monthly and decide to cancel on day 20, you keep the paid plan for the remaining 10 days; we do not refund the unused 10 days.
3. Annual plans
For annual plans cancelled within the 7-day window, we refund the full annual amount. After 7 days, annual plans follow the same rule as monthly: cancellation stops future renewals; the current 12-month period is not pro-rated or refunded.
4. What is never refunded
- Add-on usage charges (currently we have none, but this clause covers any usage-based pricing we add in future).
- OpenAI API costs already incurred while serving your account — these are passed through to OpenAI at the time of each AI-generated DM and cannot be reversed.
- Razorpay processing fees, where applicable, on partial refunds.
- Charges where we have already issued a goodwill credit on the same account in the prior 12 months.
5. Refunds we may issue at our discretion
Outside the 7-day guarantee, we may issue partial or full refunds at our discretion in cases such as:
- A material service outage attributable to ReplyAtlas (not Instagram / Meta / Razorpay) that prevented you from sending DMs for an extended period during your billing cycle.
- A duplicate or erroneous charge.
- A genuine billing dispute where the user did not authorise the subscription.
We aim to be reasonable. If something is wrong, write to us — the worst that can happen is we explain why we can’t refund; we won’t take silent decisions on your money.
6. How to request a refund
Email support@replyatlas.com from the email address on your ReplyAtlas account, with:
- The Razorpay
payment_idor transaction date. - The reason for your refund request (helps us improve).
You can also use the contact form if you prefer.
We aim to acknowledge requests within 1 business day and approve or deny within 3 business days.
7. Processing time
Once a refund is approved, we initiate it through Razorpay. The funds typically reach your original payment method within 5–7 business days for cards, and 2–3 business days for UPI / NetBanking. Cross- border refunds (non-INR) can take up to 10 business days depending on your card issuer.
Refunds are always issued back to the original payment method. We cannot transfer a refund to a different card, UPI ID, or bank account.
8. GST and tax handling
For Indian customers paying in INR, refunds include the GST component originally charged. If you reclaimed input tax credit on the GST amount under your GSTIN, please consult your tax advisor about reversing that credit on the refund amount — we cannot adjust this for you.
For non-Indian customers, refunds are issued in the same currency as the original charge. Any FX losses between the original charge date and the refund date are not compensated.
9. Subscription cancellation vs refund (this is the common confusion)
These are different actions:
- Cancellation — stops future renewal charges. You keep the paid plan until the end of the current cycle. Trigger via
Settings → Billing. No refund involved. - Refund — reverses a charge that already happened, returning money to your original payment method. Subject to the rules in this document.
If you only want to stop future charges, you do not need a refund — cancel from Settings and you’re done. Refund requests are for charges you want money back from.
10. Disputes
If you disagree with our decision on a refund request, write to support@replyatlas.com with the subject line “Refund Dispute”. The founder personally reviews every dispute. Indian customers retain all rights under the Consumer Protection Act, 2019 and may approach the appropriate consumer forum if a resolution cannot be reached.
Chargebacks initiated through your card issuer or bank without first contacting us may result in account termination under section 4 of our Terms of Service. Please reach out to us first — we’re much faster than the chargeback process.
11. Changes to this policy
We may update this policy from time to time. The version in effect on the date of your charge governs that charge. Material changes will be announced on this page with an updated “Effective” date at the top.
12. Contact
Refund requests, billing questions, or anything related:
- Email: support@replyatlas.com
- Contact form: /contact