Question 1

Do you bill in INR directly, or convert from USD?

Accepted Answer

INR is a first-class currency in our pricing engine. ₹499, ₹999, ₹1,999 are the actual amounts your card is charged — no FX markup, no foreign-card surcharge, no 'estimated' conversion. Annual plans are billed at 20% off the monthly rate.

Question 2

Is the invoice GST-compliant?

Accepted Answer

Yes. Every Razorpay invoice carries our GSTIN, your billing GSTIN (if you enter one at checkout), HSN code 998314, and itemised CGST/SGST or IGST. Drop it straight into your books — no rejected ITC claims, no foreign-vendor footnotes.

Question 3

How does this compare with ManyChat's pricing?

Accepted Answer

ManyChat prices in US dollars and its plans scale with your contact count, so check their pricing page for your exact number. Whatever the sticker, an Indian creator pays a foreign-card surcharge and FX markup on top, and can't reclaim GST on a foreign invoice. ReplyAtlas Growth is ₹499/mo flat, billed in rupees.

Question 4

Can I pay with UPI or a domestic credit card?

Accepted Answer

Razorpay supports UPI, all major Indian credit/debit cards, NetBanking from 50+ banks, and wallets. Pick whichever your finance team uses — the invoice and GST treatment is identical.

Question 5

Do you support Indian languages in AI replies?

Accepted Answer

Yes. Our AI personalisation matches the language of the original comment — Hindi, Hinglish, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati, Punjabi, and English all work out of the box. The reply lands in the same language the commenter used.

Question 6

Where are servers hosted? Is data stored in India?

Accepted Answer

Our production runs on Google Cloud in asia-south1 (Mumbai). Database, queue, secrets, and webhook handlers all stay in India. Instagram tokens are AES-256-GCM encrypted at rest. Data export and deletion endpoints are GDPR/DPDP-compliant.

Question 7

I run an agency managing 8 client IG accounts — which plan?

Accepted Answer

Pro+ is the agency tier — multi-IG, AI replies, sentiment routing, the full operator stack. Comfortably handles 10–50 client accounts. If you need 100+ accounts with SSO and audit logs, talk to us — we can quote a custom invoice.

Question 8

Is there a refund policy?

Accepted Answer

Yes — pro-rated refund within the first 7 days of any paid plan, no questions asked. After that, monthly plans cancel at period end (no future charges) and annual plans get a pro-rated refund minus the months already used. See the Refund Policy page for the full text.

Instagram automation that bills in rupees.

Why a USD-billed tool costs more than its sticker.

One price. In rupees. No surprises.

Multilingual AI replies

Servers in asia-south1

Pay how your finance team pays

Indian-creator questions

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